October 20, 2026

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Research: Privacy

A support operations lead moves a finished customer case card into a retention box beside a calendar and clock.

Data retention · Oct 14

Customer Support Data Retention: Map Every Copy

Customer support data retention needs separate rules for tickets, attachments, profiles, integrations and backups.

A parent and child discuss privacy controls on a phone.

Privacy · Jun 10

Apple's New Parental Controls Start With Permission

The WWDC preview gives parents more control over apps, websites and contacts, with a broader rollout still ahead.