Research: product design
Account Recovery Flows That Protect Ownership
A practical recovery design for lost authenticators, compromised sessions, recovery codes and safe notifications.
Payments Are Becoming Invisible, and That Changes the Product
A seamless checkout still needs to explain what happened to the money.
Hardware Is Getting Quiet Again
A device can make a case for itself through the work it leaves out, as well as the features it includes.
What Happens When Every App Has an Agent
When software can act, the useful questions concern authority, evidence and recovery.
Embedded Finance Has a Trust Problem, Not a Feature Problem
Financial features need clear responsibilities as much as they need a smooth interface.
Privacy Has Become a Product Detail
The moment an app asks for access is a product decision, not just a permission dialog.
What Good Internal Tools Borrow from Consumer Apps
Internal software deserves clear actions, useful feedback and careful permission requests.
The Internet Is Becoming a Set of Personal Systems
Useful digital systems connect the actions a person needs without requiring them to navigate every app first.
The New Digital Taste: Useful, Legible, Human
Good digital taste shows up in what a product explains, permits and helps someone finish.